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BASIC INFORMATION | SHIPPING INFORMATION | SAFETY
RETURNS | GENERAL QUESTIONS | PRIVACY
BASIC INFORMATION
Why should I buy from www.sparklersonline.com?
I sell the best sparklers on the market. In an effort to look at reducing costs, I sampled many sparklers and found none to be as bright and last as long as my sparklers. All the smaller copycat websites out there are using an inferior product and I refuse to sacrifice quality.
How do I place an order?
Please order products online at www.sparklersonline.com or by calling us at 1.800.306.8070. If you have any questions, please email us at [email protected].
What are your business hours?
24 hours a day, 7 days a week.
What are your payment methods?
We accept Visa and MasterCard.
Will I be charged sales tax?
Sales tax of 8.5% will be applicable for orders with a Tennessee billing address.
Why should I order with Sparkle?
Sparkle is the premier wedding sparkler website. We have the highest quality products with a 100% guarantee. That means if for ANY reason you are dissatisfied with the sparklers, simply return them for a full refund. We offer free shipping and do not have any hidden minimum charges. We want to help make your wedding day perfect and know sparklers will be a memorable detail.
What is your most popular sparkler?
Most brides order the 36 inch sparkler. It is the longest "sparkling" sparkler on the market. Its 4 minute "sparkle" allows enough time for your guests to line up and light their sparklers as you and your lucky groom leave for your reception or honeymoon.
What size sparkler do you recommend?
You have the most flexibility with the 36 inch sparklers. They give you plenty of time to get all of the sparklers lit, arrange your guests and photographer, and run out amid a sea of sparklers. If your wedding is around 100 people, you can easily use the 20 inch sparklers. Many people love the little ones (the 10 inch sparklers) - I simply think it takes more time to tie 4-5 together, but they look adorable when you do!
How far in advance should I order sparklers?
Sparklers will stay good for many, many years, so how far in advance you order them is up to you. Please remember that we are unable to ship via any other method than UPS Ground, so please order in plenty of time for your wedding. If you place an order with Sparkle before 11am Central Standard Time, your order will be shipped out that day via UPS Ground from Tennessee. UPS Ground estimates 3 - 7 business days for shipment.
How do I light the sparklers?
The 20 and 36 inch sparklers are quite tough to light with a match, lighter or candle flame. They do light instantly with another sparkler. In each box of 20 and 36 inch sparklers (48 sparklers per box), we include an additional six of our 10 inch sparklers with lighting instructions to help. Simply light the 10 inch sparklers (they light instantly with a match, candle flame or lighter) then use the 10 inch sparklers to get some of the longer sparklers lit. The 20 and 36 inch sparklers will light off any lit sparkler, regardless of the size. (Getting the sparklers lit is a great task for the groomsmen. Make sure they know where you have stored the lighter and 10 inch sparklers.)
Do you have a catalog or brochure?
We have a small brochure we can send with pictures and prices, but most of our information is available online. Click here to send us your address.
SHIPPING INFORMATION
What method of shipping do you use?
All orders of sparklers will be shipped via UPS Ground in accordance with the Department of Transportation guidelines. Shipping and Handling charges are free for all our products. Please allow 3 - 7 days for delivery of sparklers. No exceptions, we are unable to ship via any other method than UPS Ground.
How can I estimate shipping times?
Simply go to our shipping time estimator and enter your zipcode.
Why do you only ship via UPS Ground?
We ship via UPS Ground for the sparklers because that is the only method of shipping we are legally allowed to use. We use UPS Ground for the shipping of all our other products because we receive such a terrific rate. We like to pass the savings along to you and offer free UPS Ground shipping for all products.
Can I pay more for alternate (faster) shipping methods other than UPS Ground?
UPS Ground is the only option we offer. No exceptions. Be sure to check the link above to UPS as in most cases, the sparklers will arrive in plenty of time.
I want sparklers shipped to Hawaii, Alaska or outside the US.
We only ship sparklers to the Continental US.
Is it OK to ship sparklers?
Sparklers are classified as novelties by the federal government and are not defined as consumer fireworks. Under this classification sparklers can legally be shipped via ground methods. If you are concerned about the legality of sparklers in your area, please check with your facility and your fire marshal's office before making a purchase.
How can I receive my UPS tracking number?
When your order is about to ship you'll receive an automated email message with tracking information. At any time, you can track your shipment right on our website.
SAFETY
Are sparklers safe?
If used with good discretion, sparklers are perfectly safe. The following warning is included in every box: "Caution, Flammable. Use only under close adult supervision. For outdoor use only. Do not touch glowing wire. Hold in hand with arm extended from body. Keep burning end or sparks away from wearing apparel or other flammable material. Hold and light only one sparkler at a time. After use, place in water."
Will sparklers burn my dress?
Again, like I mentioned above, if sparklers are used with good discretion, you should not have a single worry. I have had thousands of happy brides order and use sparklers without a single complaint. Make sure, if you are using sparklers for your wedding departure, that you have your guests lined up far enough away from each other to create a wide row (so that you are NOT running underneath the sparklers). This will eliminate any possibility of sparklers coming in contact with the wedding dress. Please read the safety instructions included in the box.
What is the safest way to use the sparklers?
Line your guests up into 2 rows and have the bride and groom run through the rows. Make sure the bride and groom are not running under a "tunnel" of sparklers. We have had thousands of happy brides and not a single problem because all guests have used the sparklers responsibly.
Are sparklers safe to use indoors?
No, sparklers are for outdoor use only.
RETURNS
How do I return my order?
Sparkle stands behind the quality of every product we sell. If you are unhappy for any reason, please call libba directly at 615.973.6100 or email Libba at [email protected] and we will arrange for a full refund or product replacement. We regret that we are unable to refund shipping costs.
GENERAL QUESTIONS
Should I order matchboxes?
You will not need matchboxes with the sparklers as many people will light off each other - it's just what happens. You can save the money and get the sparklers you really want! However, if you do want matchbooks, as they are so cute with the sparklers, I have found that www.foryourparty.com has the most styles and colors to choose from. People bundle matchbooks with the 10 inch sparklers using a ribbon or will stick the handle of the 20 and 36 inch sparklers through the matchboxes. A big basket of matches is also adorable.
What if I did not receive my "lighting sparklers" with my order of 20 or 36 inch sparklers?
I extend my apologies - it was an absolute mistake. Simply send me an email, and I will send some in the mail to you. If your wedding is tomorrow, don't panic! The sparklers will light with a lighter - this just makes it easier. Once you get one sparkler lit, you're golden. All other sparklers can be lit from that one and the other sparklers it lights.
How do I store the sparklers?
Make sure the products are kept in a dry place. If you keep the sparklers away from dampness, they will stay good for years.
What color are the sparklers?
The sparklers are physically silver in color and they burn the color of a candle flame. On the box, they will say the color is gold but again, they burn the color of a candle flame.
Do sparklers come in any other colors?
The answer is yes. I do not sell colored sparklers because they do not come in the longer lengths, they burn more like a torch instead of with a pretty "sparkle" and that they only come in primary colors (mainly red, green and blue). Yuck!
Do you offer sparklers with a wooden stick?
No. The wooden stick starts to burn after the sparkler has been used and falls off in chunks on the ground. We only offer sparklers with a wire stick that does not break apart.
Do you offer volume discounts?
For our sparklers, the lowest price we offer is available to the public.
Do you sell in any smaller quantities than those listed online?
We only sell sparklers in pre-packaged boxes. The good news is that they stay good for many years, so you can always save extras for the 4th of July.
Do you sell samples?
We do not sell samples but have a 100% guarantee. Order a box you think you want, try the sparklers. If you are not 100% pleased with the product - even if you have opened the box, simply return them for a full refund.
PRIVACY
You will not be solicited for any type of business relationship unless you opt-in to be contacted by Sparkle. By signing up for the mailing list on www.sparklersonline.com, you understand that Sparkle will send you emails and postal communications periodically, and these electronic communications may contain messages or links to third party websites. If you choose to visit a third-party website, you do so of your own free will. Sparkle does not govern information collected on third-party websites, and we assume no responsibility for any misuse of your information by any third party. You have the opportunity to unsubscribe from the Sparkle mailing list at any time. If you unsubscribe from our email newsletter mailing list, you understand that Sparkle will no longer send you e-mails, and your personal information will not be utilized for any non-Sparkle endeavors. If you have any questions or comments, please send an email to [email protected].
Libba
Sparkle, LLC
800.306.8070
www.sparklersonline.com
[email protected]